What methods of payment do you accept?
We accept Visa, Mastercard and American Express, as well as PayPal and gift cards issued by Flax Sleep. Only one form of payment per order is possible, with the exception of gift cards
How long will it take my order to arrive?
We will do our best to fulfill your order within 1-2 business days. You will receive a shipping confirmation email with a link to track your order.
How do I track my order?
You will receive a confirmation email when you place your order, and then a second email once we have shipped your order which will have a link for tracking.
What currency are your prices listed in?
We are a proudly Vancouver-based company and, therefore, all of our prices are listed in Canadian dollars.
Do you offer gift cards?
Yes! You can purchase them here.
How much is shipping?
Expedited shipping is free Canada-wide for orders over $250. For orders under $250, a flat shipping rate of $10 per order will be charged.
Can I choose a faster shipping option?
Absolutely - priority and express shipping will be calculated at checkout.
Do you ship internationally?
Yes, we do! Shipping will be calculated at checkout.
What if I don’t love my sheets?
If you’re not 100% sure, you don’t have to decide right away. Take a few nights. Hey, take a couple of months.
With our 60-Night Sleep On It program, we’ll give you a full refund if you’re not absolutely in love with your bedding by then. Just send an email to firstname.lastname@example.org within 60 days of the delivery receipt date to begin the return process.
You will receive a full refund in the original method of payment once we inspect the package. All returned sets will be donated to a local charity, so we ask that they come back undamaged and unmarked.
We do not accept gift card returns. All shipping (including for returns) and handling fees are nonrefundable.
What happens to my returned items?
We believe that everyone deserves #ASafePlacetoSleep, so all returned goods will be donated to a local charity that supports safe housing for women and children.
Where is your bedding made?
We are proud to work with a family-owned manufacturer in Shenzhen, China who produces high quality French linen bedding.
Do your sheets fit a deep pocket / pillow top mattress?
Please see the Size Guide located in each product page.
What are your bedding products made of?
Our bedding is made of 100% linen milled from certified French-grown flax.
Why linen instead of cotton?
We’re so happy that you asked! There are so many reasons, and you can find them all on our Why Linen? page.
How should I care for my bedding?
Our sheets are stone-washed and pre-shrunk after they are sewn which jump starts the softness before they arrive at your home. We suggest machine washing in cold water and tumble drying on low before your first sleep. Empty the lint trap a few times during the first drying cycles. Linen gets better and softer the more you wash it, so don’t be afraid to keep them real clean.
Do you send out sample swatches?
We do not currently send out sample swatches. , However, we do offer a 60-Night Sleep On It program. This means that, if you don’t totally love your colour choice, we’ll be happy to help you find one that you do. If you’re still not ready to tie the knot with your new bedding, send an e-mail to email@example.com and we’ll provide you with additional photos to help you envision the colour in your space.
Do you carry Double bedding?
Because our fitted sheets are elasticized all the way around to ensure a snug fit, we do not offer Double sized bedding. We have found that our customers with double or full size beds who have purchased our Queen bedding have been very happy with the sizing.
Is it normal for my linen bedding to shed?
It is perfectly normal. In fact, this is actually what makes your sheets softer after each wash! Linen undergoes a natural shedding process once washed and dried. As your linen softens with age, the excess fibres need to be removed and this results in shedding.