What methods of payment do you accept?
We accept Visa, Mastercard and American Express, PayPal, Paybright and gift cards issued by Flax Sleep. Only one form of payment per order is possible (with the exception of gift cards).
How long will it take for my order to arrive?
We will do our best to process your order within 1-2 business days unless otherwise noted before purchasing. We are currently shipping out twice a week, and you will receive a shipping confirmation email with a link to track your order once it’s been processed.
How do I track my order?
You will receive a confirmation email when you place your order, and then a second email once we have shipped your order which will have a link for tracking.
What currency are your prices listed in?
We are a proudly Vancouver-based company and, therefore, all of our prices are listed in Canadian dollars.
Do you offer gift cards?
Yes! You can purchase them here.
How much is shipping?
Expedited shipping is free Canada-wide for orders over $250. For Canadian orders under $250, we charge a flat rate of $10 per order. All US orders qualify for $25 flat rate shipping.
Who do you use to ship?
We ship all orders through Canada Post.
Can I choose a faster shipping option?
Absolutely - priority and express shipping will be calculated at checkout.
Do you ship internationally?
Yes, we do! Shipping will be calculated at checkout.
What if I don’t love my linen?
If you’re not 100% sure, you don’t have to decide right away. Take a couple of nights. Hey, take a few weeks.
With our 60-Night Sleep On It program, we’ll refund your purchase price if you’re not absolutely in love with your linen by then. Just send an email to firstname.lastname@example.org to begin the return process. We require that returns arrive at our fulfillment center or that tracking information has been provided prior to the end of the 60 day period.
You will receive a refund in the original method of payment once we inspect the returned item(s). All returned items are donated to a local charity, so we ask that they come back undamaged and unmarked. We do not accept gift card returns. All shipping (including for returns) and handling fees are nonrefundable.
Can I return sale items?
Last chance and marked down items cannot be returned for a refund, however it is possible to exchange or return these items for store credit.
What happens to my returned items?
We believe that everyone deserves #ASafePlacetoSleep, so all returned goods are donated to Atira Women’s Resource Society - a not-for-profit located in Vancouver, Canada that provides support to women and children affected by gendered violence and abuse.
I live in Vancouver. Can I return in person?
Our fulfillment centre is not able to accept in-person returns. We require all returns to be sent through Canada Post or another preferred courier.
Where are your items made?
We’re proud to work with family-owned manufacturers in Guangdong, China and Vilnius, Lithuania, who produce our high quality European linen bedding, towels and Cuisine collection items.
Do your sheets fit a deep pocket / pillow top mattress?
Please see the Size Guide located in each product page.
What are your products made of?
All of our goods are made from 100% linen milled from certified European-grown flax.
Why should I choose linen over cotton?
We’re so happy that you asked! There are so many reasons why we love linen, and you can find them all here.
How should I care for my linen?
Do you send out sample swatches?
We do not currently send out sample swatches. However, we do offer our 60-Night Sleep On It program. This means that if you don’t totally love your colour choice, we’ll be happy to help you find one that you do. If you’re still not ready to tie the knot with your new linen, send an e-mail to email@example.com and we’ll provide you with additional photos to help you envision the colour in your space.
Is it normal for my linen to shed?
It is perfectly normal. In fact, this is actually what makes your sheets softer after each wash! Linen undergoes a natural shedding process once washed and dried. As your linen softens with age, the excess fibres need to be removed and this results in shedding. Check out our care tips for more information on laundering and the shedding process.